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This privacy policy defines and informs you of how SugAr free uses and protects the information you provide to us, if any, when you use this site accessible from the following URL: www.sugarfree.fr (hereinafter the “Site”).

Please note that this privacy policy may be modified or supplemented at any time by SugAr free, in particular to comply with any legislative, regulatory, jurisprudential or technological changes. In such a case, the date of its update will be clearly identified at the beginning of this policy. These modifications are binding on the user as soon as they are put online. It is therefore advisable for the user to regularly consult this privacy and cookie policy in order to be aware of any changes.


In general, you can visit the website of SugAr free without providing any personal information about yourself. In any case, you are under no obligation to transmit this information to SugAr free.

However, in the event of a refusal, you may not be able to benefit from certain information or services you have requested. As such, SugAr free may in some cases ask you to provide your name, first name, date of birth, e-mail address, postal address, telephone number, company and position (hereinafter your “Personal Information”). By providing this information, you expressly agree that it may be processed by SugAr free for the purposes indicated in point 2 below as well as for the purposes mentioned at the end of each form.

In accordance with the General Data Protection Regulation adopted by the European Parliament on 14 April 2016, and the amended Data Protection Act of 6 January 1978, SugAr free informs you of the following points:

  • Identity of the controller 

The controller is SugAr free, whose registered office is at 145-149 Cours de la Marne 33800 Bordeaux – France.

Phone. : + 33 (0) ; Fax : + 33 (0). (Coming soon)

Mail : contact@sugarfree.fr


  • Purposes of the processing operation

SugAr free may process your Personal Information:

(a) for the purpose of providing you with the information or services you have requested (in particular: sending you the Newsletter, commercial offer, quote, event registration, booking confirmation); and/or

(b) for the purpose of collecting information that enables us to improve our Site, products and services (including through cookies); and/or

(c) for the purpose of being able to contact you about various events related to SugAr free, including product updates and customer support.

  • Recipients

Only SugAr free is the recipient of your personal information. These, whether in individual or aggregate form, are never disclosed to any third party, notwithstanding the subcontractors used by SugAr free (more information about them can be found in point 7 below). Neither SugAr free, nor any of its subcontractors, sell the personal data of visitors and users of its site.

  • Storage time

Your Personal Information is kept by SugAr free only for the time corresponding to the purpose of collection as indicated in 2 above, which may in any case not exceed 24 months.

  • Computer Rights and Freedoms

You have the following rights regarding your Personal Information, which you can exercise by writing to us at the postal address mentioned in point 1 or by email.


Data access and communication rights

You have the right to access Personal Information about yourself.

However, due to SugAr free’s obligation of security and confidentiality in the processing of personal data, you are informed that your request will be processed subject to proof of your identity, in particular by producing a scan of your valid identity document (in the case of a request via our dedicated electronic form) or a signed photocopy of your valid identity document (in the case of a written request).

SugAr free informs you that it will be entitled, where applicable, to object to manifestly abusive requests (in terms of their number, repetitive or systematic nature).

To help you in your approach, in particular if you wish to exercise your right of access by means of a written request to the postal address mentioned in point 1, you will find by clicking on the following link  a letter template developed by the Commission Nationale de l’Informatique et des Libertés (the “CNIL”).



Right to rectify data

Under this right, the legislation empowers you to request the rectification, updating, blocking or deletion of data concerning you which may prove to be inaccurate, erroneous, incomplete or obsolete.

In addition, you can define general and specific guidelines regarding the fate of personal data after your death. If necessary, the heirs of a deceased person may request that the death of their loved one be taken into consideration and/or that the necessary updates be made.

To help you in this process, particularly if you wish to exercise, on your own behalf or on behalf of a deceased relative, your right of rectification by sending a written request to the postal address mentioned in point 1, you will find by clicking on the following link a model letter prepared by the CNIL.



Right of opposition

The exercise of this right is only possible in one of the following two situations:

  1. Where the exercise of this right is based on legitimate reasons; or
  2. When the exercise of this right is intended to prevent the data collected from being used for commercial prospecting purposes.

To help you in your approach, in particular if you wish to exercise your right of opposition by means of a written request addressed to the postal address indicated in point 1, you will find by clicking on the following link a model letter developed by the CNIL.



  • Response times 

SugAr free undertakes to respond to your request for access, rectification or opposition or any other additional request for information within a reasonable period of time, which may not exceed 1 month from the receipt of your request.

  • Authorized service providers and transfer to a third country of the European Union

SugAr free informs you that it uses its authorised service providers to facilitate the collection and processing of the data you have provided us. These service providers may be located outside the European Union and have access to the data collected through the various forms on the site (with the exception of the form allowing you to exercise your IT rights and freedoms, which is offered and operated by SugAr free).

  • Complaint to the competent authority


If you consider that SugAr free is not fulfilling its obligations with respect to your Personal Information, you may file a complaint or request with the competent authority. In France, the competent authority is the CNIL to which you can send an electronic request by clicking on the following link: https://www.cnil.fr/fr/plaintes/internet.



When you first connect to the SugAr free, website, you are warned by a banner at the bottom of your screen that information relating to your browsing may be stored in files called “cookies”. Our cookie policy allows you to better understand the provisions we implement when browsing our website. In particular, it informs you about all the cookies on our website, their purpose (part I.) and gives you the procedure to follow to set them (part II.)

  • General information about cookies on the SugAr free website

SugAr free, as the publisher of this website, may install a cookie on the hard disk of your device (computer, tablet, mobile etc.) in order to guarantee you a smooth and optimal navigation on our website.

“Cookies” are small text files of limited size that allow us to recognize your computer, tablet or mobile phone in order to personalize the services we offer.

The information collected through cookies does not in any way identify you by name. They are used exclusively for our own purposes to improve the interactivity and performance of our website and to send you content tailored to your interests. None of this information is disclosed to third parties except where SugAr free has obtained your prior consent or where disclosure of this information is required by law, by order of a court or any administrative or judicial authority having jurisdiction over it.

To help you better understand the information that cookies identify, you will find below a table listing the different types of cookies that may be used on the SugAr free website, their name, purpose and storage period.

  • Configuring your cookie preferences

You can accept or refuse the deposit of cookies at any time

When you first connect to the SugAr free, website, a banner briefly presenting information about the deposit of cookies and similar technologies appears at the bottom of your screen. This banner warns you that by continuing to browse the SugAr free website (by loading a new page or clicking on various elements of the site for example), you accept the placement of cookies on your device. You are also deemed to have given your consent to the deposit of cookies by clicking on the “X” icon to the right of the banner at the bottom of your screen.

Depending on the type of cookie involved, it may be necessary to obtain your consent to deposit and read cookies on your device.

  1. Cookies exempt from consent

In accordance with the recommendations of the Commission Nationale de l’Informatique et des Libertés (CNIL), certain cookies are exempt from prior collection of your consent insofar as they are strictly necessary for the operation of the website or have the exclusive purpose of allowing or facilitating communication by electronic means. These include session ID, authentication, load balancing session cookies and cookies to customize your interface. These cookies are entirely subject to this policy insofar as they are issued and managed by SugAr free.

  1. Cookies requiring the prior collection of your consent

This requirement applies to cookies issued by third parties that are described as “persistent” as long as they remain on your device until they are deleted or expire.

As such cookies are issued by third parties, their use and storage are subject to their own privacy policies, a link to which is provided below. This cookie family includes audience measurement cookies, advertising cookies (which SugAr free does not use) and social network sharing cookies (including Facebook, YouTube, Twitter and LinkedIn).

Audience measurement cookies collect statistics about the use and usage of various elements of the website (such as the contents/pages you have visited). This data contributes to improving the ergonomics of the SugAr free website. An audience measurement tool is used on this website:

Social network sharing cookies are issued and managed by the publisher of the social network concerned. Subject to your consent, these cookies allow you to easily share some of the content published on the SugAr free website, in particular through a “button” sharing application depending on the social network concerned. Four types of social network sharing cookies are available on the SugAr free website:

Facebook, whose cookie policy you can view by clicking on the following link: https://fr-fr.facebook.com/policies/cookies/

LinkedIn, for which you can find the cookie policy by clicking on the following link: https://www.linkedin.com/legal/cookie-policy?_l=fr_FR

Twitter, for which you will find options dedicated to controlling or restricting the use of cookies as well as the policy for the use of cookies: https://support.twitter.com/articles/20170518#

Instagram, whose cookie policy can be found by clicking on the following link: https://help.instagram.com/1896641480634370

  1. You have various tools for setting cookies

Most Internet browsers are configured by default so that cookies are allowed. Your browser gives you the opportunity to modify these standard settings so that all cookies are systematically rejected or only part of the cookies are accepted or rejected depending on their issuer.

WARNING : We draw your attention to the fact that refusing to accept cookies on your device may nevertheless affect your user experience and your access to certain services or features of this website. SugAr free declines any responsibility concerning the consequences related to the deterioration of your browsing conditions which occur due to your choice to refuse, delete or block cookies necessary for the operation of the site. These consequences cannot constitute damage and you will not be entitled to any compensation as a result.

Your browser also allows you to delete cookies that already exist on your device or to notify you when new cookies are likely to be placed on your device. These settings have no impact on your browsing but make you lose all the benefit of the cookie.

Please read below the multiple tools available to you so that you can set up the cookies placed on your device.

  1. The configuration of your Internet browser

Each Internet browser has its own cookie management settings. To find out how to change your cookie preferences, you will find below the links to the help you need to access the menu of your browser provided for this purpose:

Chrome : https://support.google.com/chrome/answer/95647?hl=fr

Firefox : https://support.mozilla.org/fr/kb/activer-desactiver-cookies

Internet Explorer : https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11

Opera : http://help.opera.com/Windows/10.20/fr/cookies.html

Safari : https://support.apple.com/kb/PH21411?viewlocale=fr_FR&locale=fr_FR

For more information on cookie control tools, you can consult the CNIL website:  https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.